IS­SUES WITH iPHONE X, MACBOOK EMERGE

Business Standard - - FRONT PAGE -

Ap­ple said it had found some is­sues af­fect­ing some of its iPhone X and 13inch MacBook Pro prod­ucts and said the com­pa­ny­would fix them free of

charge. The re­pair of­fers are the lat­est in a string of prod­uct quality prob­lems over the past year even as Ap­ple has raised prices for most of its lap­tops, tablets and phones to new heights. Its top-end iPhones now sell for as much as $1,449 and its best iPad goes for as much as $1,899.

Ap­ple said dis­plays on iPhone X, which came out in 2017 with a start­ing price of $999, may ex­pe­ri­ence touch is­sues due to a com­po­nent fail­ure, adding it would re­place those parts for free.

The com­pany said it only af­fects the orig­i­nal iPhone X, which has been su­per­seded by the iPhone XS and XR re­leased this au­tumn. The screens on af­fected phones may not re­spond cor­rectly to touch or it could re­act even with­out be­ing touched, the Cu­per­tino, Cal­i­for­nia-based com­pany said.

For the 13-inch MacBook Pro com­put­ers, it said an is­sue may re­sult in data loss and fail­ure of the stor­age drive. Ap­ple said it would ser­vice those af­fected drives.

Only a lim­ited num­ber of 128GB and 256GB solid-state drives in 13-inch MacBook Pro units sold be­tween June 2017 and June 2018 were af­fected, Ap­ple said.

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