Business Standard

IBA to steer ‘EASE reforms’ in public sector banks

- BS REPORTER

Indian Banks' Associatio­n (IBA) will oversee Enhanced Access and Service Excellence (EASE) reforms in public sector banks along with “door step banking” services. Till now the work being done jointly by consultanc­y firm Bonston Consultanc­y Group (BCG) and banking industry lobby group IBA. EASE agenda is aimed at institutio­nalising clean and smart banking. Its fourth edition – EASE 4.0 - was flagged-off by finance minister Nirmala Sitharaman last month. The first edition — EASE 1.0 -- was launched in January 2018. EASE 3.0, unveiled in February 2020, aimed at enhancing the ease of banking across all customer experience­s, employing analytics, technology, and alternate data. IBA has also taken up the reformatio­n of the corporate lending system, dealing with issues like syndicate lending & multiple financing.

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