BANK OF MAHARASHTRA ORGANISES TOWN HALL MEETING ON THE CUSTOMER RIGHTS AND GRIEVANCE REDRESSAL MECHANISM UNDER THE RBI NATIONWIDE INTENSIVE AWARENESS CAMPAIGN

Bank of Maharashtra organised a Nationwide Intensive Awareness Campaign, under the supervision of RBI on 28th November, 2022 at PYC, Pune. The Town hall meeting was organised for customers from diverse sectors, where all regulated entities participated. The program was telecast to 14 Talukas, across Pune District, simultaneously and around 1000 customers attended the Town Hall meeting.

Sushanta Kumar Kar, Chief General Manager & RBI Ombudsman, Mumbai-ii was the chief guest for the event. Asheesh Pandey, Executive Director, Bank of Maharashtra presided over the meeting. Raj Kumar, DGM, RBI, and deputy Ombudsman, Mumbai-ii was also present among the guests of the event. While addressing the event Sushanta Kumar Kar, Chief General Manager & Ombudsman said, ‘RBI is one of those central banks in the world who actively take care of the customer service provided in their regulated entities. The main motto of the efforts taken by RBI is to ensure better customer service and make customers aware about their rights.’ He appreciated the substantial efforts taken by regulated entities led by Bank of Maharashtra being the Lead Torchbearer Regulated Entity (LTRE), for the state of Maharashtra and carrying out pervasive awareness campaigns across the state.

While addressing the event Asheesh Pandey, Executive Director Bank of Maharashtra, said ‘RBI has become synonymous among customers across the country and citizens are well aware about the role of RBI in terms of regulation of financial system in the country along with protection of customer rights.’