Wipro’s health care deals get an AI booster shot

Information technology (IT) giant Wipro has a strong pipeline of large artificial intelligence (Ai)-led deals in the health care vertical, according to a senior company executive.

Health care stands as the thirdlargest vertical for Wipro, contributing roughly 14 per cent to the company’s overall revenue.

Moreover, while most other verticals reported negative growth, health care demonstrated robust growth of 9.9 per cent year-on-year and 7.5 per cent quarter-on-quarter in constant currency during the October-december quarter. “Wipro’s deal pipeline across payers and providers is fuelled by the accelerated adoption of AI and automation, Cloud computing, and data and analytics on the Cloud. Wipro’s health care business platforms are steering a pipeline of large and medium-sized business transformations. Large deals, committed to business transformation and delivering value through AI, automation, and platform modernisation, are in the pipeline,” said Anuj Kumar, vice-president, health care, Wipro, to Business Standard.

Ai-led digital transformation initiatives of clients, coupled with the adoption of emerging technologies, are the key growth drivers for Wipro in the health care sector.

“AI and automation-led transformation of end-to-end business operations and IT systems modernisation and accelerating adoption of generative AI (GENAI) and Cloud computing to provide data insights for better patient care and cost of care management,” Kumar said.

Wipro’s AI and automation-enabled business platforms in the US government health care sector enabled payers to improve member experience and operational efficiency, driving high membership growth.

Wipro assisted five US health care payers in deploying over 60 attended and unattended bots across claims, billing, enrolment, and provider management. This contact centre transformation using Ai/machine learning bots helped the payer achieve a 33 per cent cost reduction and higher response rates, Kumar said.