A Smarter Workforce
Few companies survive for a century or more in the fast paced technology world. One such global player that has not only survived but continues to shape the sector is global behemoth IBM. In India too, IBM has a large footprint with probably a third of its world-wide employees being present in the country (company does not provide a country specific break-up of headcount). These employees serve both domestic as well as international customers.
Apart from traditional consulting and IT services, IBM is a large player in the business process management (BPM), knowledge process
outsourcing (KPO), IT enabled services market. While the BPM/KPO sector traditionally faces high attrition, the current survey clearly indicates that IBM India is doing significantly better than its peers in people practices in this sector. What sets IBM India apart?
Attrition is significantly lower because of its ACE feedback mechanism – Appreciation, Coaching and Evaluation. Shiben Moitra, Associate Director – HR of IBM India says, “The ACE app is transforming the way feedback in large enterprises is looked at. Employees can seek or receive feedback in real time from anybody.”
Dilpreet Singh, VP – Human Resources for IBM India and South Asia says it is the systems and processes in place, which empower its people. “We focus on building a cognitive IBM. We co-learn to co-create.”
Given that 40 per cent plus of employees are millenials, most of the processes have been put in the form of apps. For instance, you can clock in the number of hours worked through an app called IBM Essentials. If an employee falls sick there is an app called Medibuddy which provides access to network hospitals, claims, e-health cards and other benefits. “The ease of use and the fact that it is literally a swipe away makes it very high on engagement,” Jesika Dalal, Cloud and Developer Marketing Leader at IBM India.
A smarter workforce clearly seems to be working for IBM India. ~