SIGN OF THINGS TO COME

Starting like a start-up: Migration to zero-based budgeting; analysing revenue, cost and profit & loss statement in detail; setting new revenue and cost targets

Lower staff-per-room ratio: Bringing it down to 0.5-1.5 against the current 1.69 in the next two-three years as fixed costs dip and profitability improves

Change in F&B plans: Instead of multiple restaurants, there will be one all-day and one specialty restaurant. The space can be rented out for retail operations and banquets

Tech to the rescue: Keyless entry set to be the new norm, so are app-based check-ins, check-outs; guest interactions via AI-based services to replace helpdesks