Lessons From The Pandemic

People are inherently good: The pandemic resulted in a visible increase in public consciousness as ordinary people stepped up to help their fellow citizens in whatever way they could

Our entrepreneurial and nonprofit ecosystems are extremely resilient: Social entrepreneurs and non-profits rose to the occasion and were at the frontlines right from the initial stages of the pandemic

Empathy is an essential component of success: Organisations must put themselves into shoes of people they serve to truly add value to their lives, especially during a crisis situation. It was important to increase the depth of engagement with our partners during the pandemic.

A key aspect of being empathetic is listening: Organisations must have an ‘ear to the ground’. Forming robust feedback collection loops, both externally and internally, helped us respond quickly and meaningfully when the pandemic struck