Lessons From The Pandemic

Flexibility and resilience are key to driving business. This mantra has become stronger through this crisis. It is essential to think creatively, exercise agility and take advantage of opportunities.

Importance of business continuity plan (BCP)/multidimensional risk management has come to the forefront. The speed at which Covid-19 changed business environment demonstrated criticality of a robust BCP. Risks (capital market risk, customer risk, technology risk, people and organisation risk) can emerge together and so need to be viewed in entirety

During a time when we are all working remotely, being open to different points of view is critical. Inspiration and motivation in a challenging work environment, more often than not, come when employees know they are being heard and their opinion matters

The need to empower teams, democratise decision-making and trust them to get it right is the key to moving quickly. Every decision may not need deep analysis and every decision may not need to wait until all stakeholders are together

Role of communication came to the forefront. It is imperative to be more visible and transparent to all stakeholders