“LEAD WITH THE HEART AND NOT JUST WITH THE MIND”

Q. What was the problem you were grappling with?

A. At work and life, you face so many circumstances and situations that are challenging, whether it is clients, employees or what you can do for the social good.

Q. Who did you approach?

A. Shiv Nadar. It has been a tremendous learning experience working with him. I think the most important thing is that as an entrepreneur he encourages risktaking and he really backs you up to ensure all the support and guidance is provided to enable us to deliver to the risks we have taken.

Q. What was the best advice you ever received?

A. Leading with the heart is the advice that I have greatly valued from Shiv. He said lead with the heart and not just with the mind. That one advice helps in every scenario.

Q. How effective was it in resolving your problem?

A. Our great emphasis on people and employees stems from his philosophy of leading with the heart, which is about being empathetic, compassionate, collaborative, and putting yourself in the other person’s shoes. I think these are some of the values that have been embedded within the organisation, and I have learnt a lot from these years of working with Shiv.