Tata AIA Life Insurance Company: Ensuring a Robust Insurance Landscape
Tata AIA’s success and recognition as a Kincentric Best Employer for the 8th consecutive year can be attributed to several key factors. “Being named as Best Employer in India by Kincentric for 2023, eight years in a row, is indeed a matter of pride for us at Tata AIA. It is testimony to the continuous efforts of our HR and leadership teams to create a thriving, fikar-free and rewarding environment for our employees. This Award reinforces our commitment to our people-centric practices, empowering our people to achieve their aspirations and give their best and enable our consumers to be ‘Har Waqt Ke Liye Taiyaar’”, says Venky Iyer, MD & CEO - Tata AIA. The organization prioritizes “Consumer Obsession” as a core value and implements initiatives under their ‘Customer First’ mission. This includes enhancing the entire customer lifecycle experience, emphasizing sales, service, and claims transparency. By consistently putting customers at the forefront, Tata AIA builds trust and loyalty among its customer base. These efforts have yielded notable results, with a 59% surge in individual Weighted New Business Premium (IWNBP) income in FY23. The Company ranks among the top three private life insurers by IWNBP income. Its bestin-class persistency and claims settlement ratio reflect it unwavering dedication to customer satisfaction. Putting a differentiated focus on its people, the organization engages them through various levers. “We recognize that people are our key asset, and we prioritize their welfare, development, and provide a sense of purpose. We provide an equitable, diverse, and inclusive environment, valuing each employee as an individual. We offer competitive compensation packages, comprehensive benefits, opportunities for career development through benchmark capability building initiatives and fostering a supportive and inclusive work culture. Additionally, we prioritize worklife balance, and promote employee well-being through our wellness programmes”, says Kristyl Pais Bhesania, President & CHRO – Tata AIA. This leading insurance company is committed to making a positive impact on society and the environment through CSR initiatives, aligning employees’ values with the company’s mission. By fostering a sense of purpose in their work, Tata AIA engages employees in giving back to society. Their success as a Kincentric Best Employer for the eighth consecutive year can be attributed to their holistic approach to business, which prioritizes customer satisfaction, operational excellence, employee wellbeing, innovation, and corporate social responsibility.