Business Traveller (India)
Chris Franzen is the general manager of Grand Hyatt Mumbai Hotel & Residences. He has over 30 years of experience across markets including Europe, the USA, Australia, Russia, and the middle east. Franzen is a passionate motor-biker, cigar lover, football fanatic and an avid traveller. For this issue, he gives an overview of the hospitality industry – expectations and predictions for 2021. See page 72.