Brands keep time in so many interesting ways
An exploration of the relationship between products, services and the concept of time
Irecently began using a Mont Blanc Meisterstück fountain pen. It is a pleasure to write with, and its overall look and feel is so beautiful. Whenever I write with this pen, I feel that the hectic pace of my life slows down and time comes to a standstill. That is perhaps the exact emotion that Mont Blanc wants its users to feel — an escape from the mad pace of our modern lives.
WATCH THAT AIRLINE
This experience led me to think about the relationship between brands and the concept of time. Are there brands which have leveraged time, and, if so, how? There are some direct relationships. For instance, all reputed brands of watches, including Rolex, Seiko and Titan assure their users that they tell the time accurately. Tracking time is why watches were created in the first place, though they have now also become accessories of health and personal style. Having said that, no one will want to
Domino’s 30 minutes or less delivery promise helped it gain huge marketshare
buy a watch that loses track of time.
Similarly, airlines have inescapable links with time. Most of us choose airlines based on the time of departure or arrival that is most convenient to us. Once we are seated within an aircraft, we are somehow more conscious of time, perhaps because we are being constantly told why there has been a delay in the time of take-o or what is the time left to land. However, this may not be the case with long international flights, where we may lose track of time because we are pampered with food, drink and movies, and also because we cross multiple time zones. Airline
brands can leverage each of these timelinks in their marketing.
TEN, TWENTY, THIRTY
Some categories which do not have natural links with punctuality or timekeeping have also built a defining relationship with the concept of time. Consider Domino’s pizza and its iconic “thirty minutes or less promise” — if the pizza was not delivered within this time, the customer would get it free. This soon became a defining idea of the brand and helped it gain huge marketshare. Domino’s consumer insight was sharp and one that I fully resonate with — when people are hungry, they hate waiting. Domino’s has since moved away from this promise in many locations worldwide. Interestingly, however, they announced the launch of 20minute delivery in 14 cities across India, just a couple of years ago.
Then there are brands which have reset consumers’ expectations of what duration of time is really quick. Brands such as Zepto, Blinkit and BB Now promise delivery of grocery within ten to twenty minutes. Before these brands came into our time-obsessed world, many of us were happy to wait for at least a few hours to get our groceries home.
If there is one brand of food which has made time its constant companion in India, it is Maggi. The first thing we learnt about this brand when it was launched in our country in 1982 is that these delicious noodles could be cooked within just two minutes. In those early days of Maggi, this was a dramatic redefinition of convenience, though we now take the “2-minute instant noodles” for granted. Many other brands of ready-to-cook and ready-to-eat foods oer similar time linked propositions today.
SLOW IS BEAUTIFUL
In contrast to all these products and services that oer us ever shorter times for completion of various activities, there are brands and categories which do just the opposite. Brands of scotch whiskies proudly speak about the number of years they have been aged for. A 16 or 18-year-old single malt is positioned as distinctly superior to a 12-year-old. Similarly, if you are craving for the finest dal with your meal, then you should know that Dal Bukhara cannot be prepared within a few minutes. The lentils have to be simmered on a slow flame for several hours at a stretch, to create the rich smoky taste of this delicious dal. Indeed, this is one of the unique selling points of this iconic brand.
Generally speaking, luxury goods have tended to emphasise that slow is beautiful, while many mass market products have been happy to highlight that fast is convenient. However, what is clear is that when time is used insightfully by brands, this works very well, because time is one of the most important variables that govern our lives. Marketers should take the time to think about this for their own products and services.
Harish Bhat is an avid marketer and bestselling author. He was formerly Brand Custodian at Tata Sons. These are his personal views.