Couri­er­home launches chat­bots

Cargo Talk - - Guest Column -

Couri­er­home has launched its first chat­bot pow­ered by ALIS (Ad­vanced Lo­gis­tics In­tel­li­gence Solution). This new ser­vice will help an­swer queries of users through au­to­matic replies, prod­uct demon­stra­tions and much more. With the launch of its ALIS-pow­ered chat­bots, Couri­er­home aims to man­age cus­tomer queries more ef­fi­ciently and ef­fec­tively. These chat­bots do not suf­fer from the lim­i­ta­tion of cus­tomer sup­port and can be avail­able for as many as 1000 cus­tomers at the same time. Couri­er­home is us­ing this tech­nol­ogy to pro­vide per­sonal as­sis­tance and help to the user in re­solv­ing the com­mon is­sues of mak­ing a book­ing over the courier plat­form. Pra­teek Sharma, Founder & CEO, Couri­er­home, says, “Through the chat­bot, users will be pro­vided with a con­ver­sa­tional User In­ter­face (UI) which is more fa­mil­iar and ef­fi­cient. Since vis­i­bil­ity is the key in lo­gis­tics, chat­bots will help users with real-time in­for­ma­tion and thus help us in pro­vid­ing cus­tomer sat­is­fac­tion.” Adding to this, Sushant Ku­mar, Co-Founder & COO, Couri­er­home, says, “Since time is crit­i­cal in the lo­gis­tics in­dus­try, chat­bots will be very helpful in main­tain­ing the work­flow of an or­gan­i­sa­tion. With ac­cess to dif­fer­ent data­base, it will help us mon­i­tor and man­age the in­ven­tory, process cus­tomer or­ders, etc. Couri­er­home can use the data for its an­a­lyt­i­cal and plan­ning ac­tiv­i­ties.”

Pra­teek Sharma Founder & CEO Couri­er­home

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