HACTL launches iHCC for efficiency, resilience

Hong Kong Air Cargo Terminals Limited (Hactl) has opened a command centre, Integrated Hactl Control Centre (iHCC), manned 24x7. iHCC centralises operations control, systems control and maintenance control for the first time, with duty managers able to monitor the entire SuperTerminal 1 facility – from traffic management at its truck parks through the many different functional areas of the terminal, to cargo dispatch activities at the airside area. The iHCC provides real-time data, and workload forecasts for the coming eight hours, enabling instant adjustments to be made to staffing and resources to cope with any unexpected workload peaks. The iHCC serves as an emergency centre, facilitating the involvement of the crisis management team, and coordinating actions across all departments, to ensure effective decision-making and proactive responses to crises. The Centre’s concept is similar to the emergency centres now found in many airlines and major airports around the world.