New feed­back sys­tem at HP

Commercial Vehicle - - WHAT'S INSIDE -

Hin­dus­tan Petroleum (HP) has launched a state-of-the-art fully au­to­matic cus­tomer feed­back man­age­ment sys­tem, which is IT en­abled. The sys­tem in­volves man­ual in­ter­ven­tion only at the end of the process in terms of tak­ing a cor­rec­tive ac­tion. Start­ing from feed­back col­lec­tion to anal­y­sis, the sys­tem works au­tonomously with the help of Ar­ti­fi­cial In­tel­li­gence (AI) and Ma­chine Learn­ing plat­form de­vel­oped, de­ployed and man­aged by Met­ric Global. The sys­tem is cur­rently op­er­a­tional at 400 HP pumps, and would be scaled up to 15000 pumps by the end of this year. The HP pumps where the sys­tem is op­er­a­tional in­clude Kolkata, Delhi, Chen­nai, Ban­ga­lore, and Pune.

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