Methodology

Commercial Vehicle - - INDUSTRY TALK -

The eval­u­a­tion process com­prises of the fol­low­ing steps.

1. All the prospec­tive can­di­dates or their spon­sors will fill in the ‘Nom­i­na­tion / Ap­pli­ca­tion Form’

2. All the ap­pli­cants will be given a self assess­ment form with the re­quired guide­lines. They will carry out self-assess­ment and sub­mit it to CV / Met­ric.

3. Met­ric will study and com­pile all the self-assess­ment forms.

4. Met­ric will visit the top 10 ap­pli­cants in each cat­e­gory of ap­pli­cants to un­der­stand the mer­its of the self eval­u­a­tion done by the ap­pli­cants

5. Top per­form­ers will then be de­cided based on their self-assess­ment and in­de­pen­dent assess­ment car­ried out by Met­ric us­ing the BQF model for Jour­ney of Ex­cel­lence.

Bri­tish Qual­ity Foun­da­tion (BQF) has been es­tab­lished by the Bri­tish Govern­ment and large in­dus­trial and ser­vice or­gan­i­sa­tions in pri­vate sec­tor. BQF has had a long and suc­cess­ful record of groom­ing over 20,000 or­gan­i­sa­tions on a Jour­ney of Ex­cel­lence. The en­tire process will be un­der ac­tive par­tic­i­pa­tion of ex­perts trained by BQF.

Met­ric Con­sul­tancy Ltd. (Met­ric) is the ex­clu­sive na­tional part­ner of BQF in In­dia. Met­ric is not new to the au­to­mo­tive sec­tor, hav­ing be­come known as a premier re­search, train­ing and con­sul­tancy firm. Dur­ing its own jour­ney of ex­cel­lence span­ning two decades, Met­ric has pi­o­neered a num­ber of ini­tia­tives start­ing with first time for­mal train­ing of au­to­mo­tive deal­ers’ staff, mon­i­tor­ing in­di­vid­ual deal­ers’ ser­vice de­liv­ery us­ing CSI methodology, ini­tial qual­ity sur­vey for two-wheel­ers in In­dia, di­rect mar­ket­ing of mopeds and scoot­ers and pro­fes­sion­al­is­ing the au­to­mo­tive af­ter­mar­ket.

The BQF model for Jour­ney of Ex­cel­lence To be suc­cess­ful, or­gan­i­sa­tions need to es­tab­lish ap­pro­pri­ate man­age­ment sys­tems. The Ex­cel­lence Model is a prac­ti­cal tool to help or­gan­i­sa­tions do this by mea­sur­ing where they are on the path to ex­cel­lence; help­ing them un­der­stand the gaps; and then stim­u­lat­ing so­lu­tions. The Ex­cel­lence Model is a non­pre­scrip­tive frame­work that recog­nises that there are many ap­proaches to achiev­ing sus­tain­able ex­cel­lence.

The core part of the assess­ment frame­work will be the fa­mous RADAR ap­proach which ex­am­ines ap­pli­cants Re­sults, sound­ness of Ap­proach taken to achieve the re­sults, the rigour with which the ap­proach is De­ployed and if sys­tem­atic Assess­ment and Re­view is an in­te­gral part of man­age­ment process to cap­ture and in­sti­tu­tion­alise lean­ings on a con­tin­u­ous ba­sis.

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