Or­gan­i­sa­tions are eval­u­ated, based on seven cri­te­ria. The marks al­lo­cated for each cri­te­rion is in­di­cated in brack­ets against it.

Commercial Vehicle - - INDUSTRY TALK -

Busi­ness Ex­cel­lence is a non-pre­scrip­tive phi­los­o­phy that rec­og­nizes there are many ap­proaches to achiev­ing sus­tain­able ex­cel­lence. Hence the assess­ment frame­work will en­deavor to as­cer­tain if the ap­pli­cant or­gan­i­sa­tion holds the fol­low­ing fun­da­men­tal beliefs which un­der­pin all the Ex­cel­lence Mod­els. These core beliefs are:

• Re­sult ori­en­ta­tion

• Cus­tomer Fo­cus

• Man­age­ment by pro­cesses and facts

• Peo­ple de­vel­op­ment and in­volve­ment

• Con­tin­u­ous learn­ing, In­no­va­tion and im­prove­ment

• Lead­er­ship and con­stancy of pur­pose

• Part­ner­ship de­vel­op­ment

• So­ci­etal re­spon­si­bil­ity

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