Com­par­a­tive Vari­ables [In­puts Taken from Ser­vice Providers]

Consumer Voice - - Survey -

While most of the pa­ram­e­ters on which we com­pared the ser­vices are self-ex­plana­tory, here are a few lines—just in case.

Fleet size

This is an im­por­tant vari­able as cus­tomer ser­vice largely de­pends on avail­abil­ity of cab when the cus­tomer calls for book­ing.

Age of fleet

Newer fleet not only saves the cost of main­te­nance but also pleases the cus­tomer. One would not en­joy a ride in a di­lap­i­dated old cab.

Most of the ser­vice providers have cabs not older than three years and con­stantly up­grade their ve­hi­cles to en­sure un­in­ter­rupted ser­vice.

Book­ing op­tions

The more the op­tions, the bet­ter it is for both con­sumer and ser­vice provider. The op­tions made avail­able to pas­sen­gers in­clude book­ings on phone via their call cen­tre and on­line book­ings via their web­site and through a mo­bile app. The last op­tion has caught the fancy of young pro­fes­sion­als car­ry­ing smart­phones.

Meru Cab, Meru Plus, Ola Cabs, Mega Cabs and Ge­nie Cabs do not have any book­ing app as yet.

Stan­dard charges (book­ing, wait­ing and can­cel­la­tion)

What cus­tomers pay for wait­ing, pickup and can­cel­la­tion does mat­ter and al­most all cab ser­vice providers have min­i­mum charges for the same.

Aver­age re­sponse time to reach pickup point

This is an im­por­tant vari­able and the start­ing of the point of con­tact with the client. Each cab ser­vice vies with the other to bet­ter the re­sponse time, which gets re­peat busi­ness if the client is happy about not hav­ing to wait longer.

Women driv­ers

All cab ser­vices do not pro­vide this fa­cil­ity. Women clients of­ten feel safe if women driv­ers re­port for pickup.

Fire safety sys­tems

Some of the cab ser­vices pro­vide GPS/GPRS and fire ex­tin­guish­ers, while some oth­ers pro­vide fire

alarm and speed alarm, thereby mak­ing this vari­able an im­por­tant fac­tor.

Night travel charges

This is an im­por­tant vari­able as night ser­vices mostly come with an additional cost to client. Con­sid­er­ing the safety of pas­sen­gers, avail­abil­ity be­tween 11 pm and 5 am counts the most, never mind the ex­tra charges levied.

Newspapers in English

Newspapers from India

© PressReader. All rights reserved.