Consumer Voice - - Readers’ Page -

We have writ­ten to the bank and re­quested them to di­rect the con­cerned person to in­ves­ti­gate the same and do the need­ful. We have asked them to get the money with com­pen­sa­tion to their val­ued cus­tomer as per 4.11.1 of RBI’s in­struc­tions/ guide­lines. The guide­lines stip­u­late that the time limit for res­o­lu­tion of cus­tomer com­plaints by the is­su­ing bank shall stand re­duced from 12 work­ing days to 7 work­ing days from the date of re­ceipt of cus­tomer com­plaint. Ac­cord­ingly, fail­ure to re-credit the cus­tomer’s ac­count within seven work­ing days of re­ceipt of the com­plaint shall en­tail pay­ment of com­pen­sa­tion to the cus­tomer @ Rs 100 per day by the is­su­ing bank, pro­vided the claim is lodged with the is­su­ing bank within 30 days of the date of trans­ac­tion. In your case, the branch has failed to es­tab­lish the proof of pay­ment/dis­burse­ment by ATM. Even af­ter Ca­nara Bank re­quested your bank to re-de­posit the money to the cus­tomer ac­count, your bank has done noth­ing – which it­self is de­fi­ciency in ser­vice.

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