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I had pur­chased a Gre­gory (3 + 1 + 1) sofa set from Home Town Noida for Rs 58,999 at 50 per cent dis­count dur­ing a sale. But a de­fec­tive sofa set with non-ho­mo­ge­neous colours was de­liv­ered to me, which was sub­se­quently re­placed with another de­fec­tive set that did not con­form to the pur­chased Gre­gory sofa in de­scrip­tion. I was told that that the same set was not avail­able in their ware­house. At that time I re­quested Home Town to re­fund the amount paid to­wards pur­chase of the set as all the so­fas had the same de­fect in leatherite. How­ever, I was in­formed that Home Town did not re­fund un­der any cir­cum­stance; they only is­sued credit note for faulty prod­ucts and promised to pro­vide a suit­able res­o­lu­tion. Home Town Noida has been re­fus­ing to hon­our the com­mit­ment by re­peat­edly turn­ing down my re­quest for re­dress­ing the com­plaint sat­is­fac­to­rily. Now they are say­ing that the prod­uct is out of war­ranty, af­ter putting me in a state of in­ac­tion for two years by mis­lead­ing me with false hope. Home Town thus de­prived me of my le­gal right to get re­fund or re­place­ment for a de­fec­tive prod­uct, sold to me with mis­lead­ing in­for­ma­tion.

Satya­jit Mazumder

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