Investors’ Grievance-Resolution Process

BSE has established a full-fledged Department of Investors’ Services (DIS) to redress investors’ grievances. Since its establishment in 1986, the Cell has played a pivotal role in enhancing and maintaining investors’ faith and confidence by resolving their grievances either against listed companies or against trading members of the Exchange.

Investors are expected to lodge their complaint against a company listed on BSE at Mumbai regional centre and complaints/arbitration against trading members of the Exchange at nearest Regional Arbitration Centre. DIS forwards the complaint to the respective company and directs them to solve the matter within 15 days. If the company fails to resolve the investor’s complaints and the total number of pending complaints against the company exceeds 25, and if these complaints are pending for more than 45 days, then steps are initiated to suspend trading in the securities of the company till grievances of the company investors are resolved after issue of showcause notice. BSE may also transfer such scrips to ‘T’ category for non-resolution of investors' complaints.