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Trai reg­u­la­tions pro­vide that any plan of the ser­vice provider shall be valid for six months. The ser­vices pro­vided to the cus­tomer and all sub­se­quent changes therein shall be those agreed upon with him in writ­ing prior to pro­vid­ing the ser­vice or chang­ing its pro­vi­sions by ser­vice provider. If the ser­vice provider uni­lat­er­ally in­tends to re­strict or cease ser­vice to the cus­tomer, a no­tice shall be sent to the cus­tomer in ad­vance. If the ser­vice provider does not follow the prac­tice, the con­sumer can lodge a com­plaint with the con­cerned nodal of­fi­cer of the ser­vice provider and chal­lenge the ac­tion.

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