CONSUMER COMPLAINT

After receiving a premium reminder letter from Max New York Life Insurance, I opted for direct debit (bank) option for premium payment. After a few days the company said auto debit option was not possible in the current year and I would have to pay by cash/cheque. Hence I paid through cheque. After that I found out that the insurance company had collected the premium through auto debit as well. They had also not given the rebate promised in their website. They do not reply properly. Please advise. Amit Garg, Maharashtra