Point to Be Noted 2

Consumer Voice - - Education Is A Service -

Be­fore fil­ing the com­plaint, be sure about who your ser­vicer provider is – the in­sti­tute, the col­lege or the univer­sity it is af­fil­i­ated to. In re­cent times, a few com­plaints filed against the univer­si­ties were re­jected by the fo­rums stat­ing that the univer­sity was more into ad­min­is­tra­tion – is­su­ing ad­mit cards, con­duct­ing ex­am­i­na­tions and award­ing de­grees. On the other hand, col­leges af­fil­i­ated to such univer­si­ties did get pe­nal­ized for de­fi­ciency in ser­vice or for other rea­sons. There are rul­ings stat­ing that univer­si­ties while con­duct­ing ex­am­i­na­tions, giv­ing ad­mis­sion to par­tic­u­lar sub­jects and de­cid­ing fee struc­ture are do­ing their statu­tory func­tions that are not ser­vices un­der Con­sumer Pro­tec­tion Act. Ac­cord­ingly, a stu­dent can­not claim to be a con­sumer and say he should be ad­mit­ted into the univer­sity to pur­sue a par­tic­u­lar de­gree in a par­tic­u­lar sub­ject – it is only for the univer­sity to de­cide. Apart from the ad­mis­sion cri­te­ria, other as­pects like the course du­ra­tion, the fee struc­ture and the avail­abil­ity of seats are to be de­cided by the univer­sity and its au­ton­omy in this re­gard may not be chal­lenged in the con­sumer fo­rum. Con­sumers must note that each case is dif­fer­ent from the other and there can­not be a common yard­stick to mea­sure or make a common state­ment about the ad­mis­si­bil­ity of case un­der Con­sumer Pro­tec­tion Act.

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