CONSUMER COMPLAINT

Let me bring this to notice that three of our broken items need replacement as guaranteed. Note that a dining table glass top worth Rs 10,000, a children’s trampoline worth Rs 7,000 and a Borosil glass jug worth Rs 2,000 have been damaged. Many other glass items and bowls are broken too. The unpacking team from Mumbai is witness to the damage. The packing by the company’s team in Chennai was done in an extremely unprofessional manner. They mixed our clothing and glass utensils in the same cartons. Also, they did not use bubble wraps despite our warnings. The trampoline was taken without wrapping even though we repeatedly requested them to pack or wrap the same. Two flower pots and a compost pot never reached us. When we complained, we were asked to send the damaged products back to their office. They said they would replace the same within two days. However, when contacted, we were told that no insurance had been done – this despite being charged for the insurance. So the company even pocketed the insurance money.

Now they are urging us to reach a compromise by not paying them their balance fee of Rs 5,000.

Raj Kumar Voice has written to the company stating that their team has not taken due care in packing the items. This resulted in breakage, causing damage and loss. Moreover, it seems the company has not taken insurance cover for the goods although the consumer was charged for the premium. This is an unfair trade practice. The company should now resolve the complaint by paying the compensation amount to the consumer.