CONSUMER COMPLAINT

I recently took a postpaid number of Vodafone. However, till date I have not received my first bill either on my current billing address or on my email as mentioned in the application form. The outgoing of my number has been blocked without any specific reason and Vodafone representatives at their store in Model Town, Bareilly, Uttar Pradesh, are not interested in showing me the bill. On my alternate mobile number I got a rude call from a woman representative of the company accusing me of not paying the bill. I hope the company resolves the matter at the earliest, before I am forced to go to the consumer court. Vikram Gangwar In terms of TRAI TTO 46th Amendment Order No. 301-36/2007 ECO dated 24/1/08, postpaid subscribers have the right to demand a hard copy of the bill free of cost. In this case, Vodafone’s local office ignored the request by the consumer for a copy of his bill. On the contrary they have blocked his outgoing calls and started threatening him in rough language. Such highhandedness has left the consumer harassed.