Consumer Voice - - This Is It -

My com­plaint is about the Sony Xpe­ria smart­phone that I bought for Rs 38,000. The phone, as con­firmed by the cus­tomer care cen­tre, is within six months’ war­ranty. How­ever, when I took it for ser­vic­ing, the ser­vice cen­tre re­fused to ac­cept the phone as its logo had come off. As it was within war­ranty, wherein the company claims it will re­place the phone for ‘ac­ci­den­tal dam­age’, I took it for ex­change to the company show­room. There they termed the dam­age ‘cos­metic’ and re­fused to change the phone. How­ever, if the make of the phone is such that its logo can­not re­main stuck, it is a fault in the de­sign or make of this par­tic­u­lar model and the company should re­place the same.

I feel cheated and my phone looks like just another Chi­nese phone with­out a logo.

Sony’s head of­fice too is re­fus­ing to ac­cept the phone, de­scrib­ing it as cos­metic dam­age.

Amit Jain This is a case of un­fair trade prac­tice wherein the company is shy­ing away from abid­ing by its war­ranty com­mit­ment. We hope Sony will deal with the mat­ter to the sat­is­fac­tion of their cus­tomer. If un­sat­is­fied, the cus­tomer may ap­peal in the con­sumer court where this case will most likely be heard in his favour. This mail is a last re­sort from our side after sev­eral failed at­tempts to ne­go­ti­ate with Mo­han at Chen­nai of­fice and Hi­man­shu at Mumbai of­fice of Leo Movers and Pack­ers. We are greatly dis­turbed by the loss we have in­curred due to the company’s care­less­ness.

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