CONSUMER COMPLAINT

Ankit Surana I had given my phone to a Micromax service centre in Jaipur. It has been a month and they are yet to repair and return the same. The last time I followed up, the employees misbehaved and even used threatening words.

I bought the Micromax phone for Rs 14,105. From day one, the phone has been automatically getting on and off and many features were not working properly. I have reported the above matter to their service centre and visited them several times, but despite all my pleadings their staff did not bother to fix the fault and return the phone. They were supposed to return the phone within a week. I have already suffered a loss of over Rs 50,000 and incurred expenses of Rs 3,000 without the phone.

Please guide on what action should be taken against the company. Firstly, a threat to life is a crime and you must inform your local police station if the threats are serious in nature. As for the phone, since it has been defective from the beginning and was within the warranty period when you returned it, they are under obligation to replace the same. Now that they are not responding, you may write a final warning notice asking for replacement or refund of the amount within seven days. If the company fails to do so, you must file a formal complaint at the consumer forum.