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I bought a pair of head­phones with a six-month war­ranty from In­ The prod­uct de­liv­ered was de­fec­tive, so I com­plained and the company sent another pair, which was de­liv­ered in some other brand’s unsealed box and turned out to be de­fec­tive as well. The pack­ag­ing was pa­thetic with the prod­uct full of dust. I again com­plained, only to re­ceive a third de­fec­tive pair of head­phones in yet another bad pack­ag­ing. When I searched on­line, I found that the brand men­tioned on In­ does not ex­ist and the box it was sent in does not have man­u­fac­turer’s name and con­tact de­tails. After I made another com­plaint, the company asked me to re­turn all three pairs of head­phones. How­ever, I be­lieve I must file a for­mal com­plaint against the mal­prac­tice. Please guide if I should re­turn all de­fec­tive head­phones as they are the only proof of the de­fec­tive, un­branded and un­marked prod­ucts that the company is sell­ing. Mo­hit You may re­turn the de­fec­tive head­phones after re­tain­ing a proof of re­turn with an un­der­tak­ing from the company that they have them all back as they were de­fec­tive. They may be asked to re­fund the cost price plus in­ter­est and Rs 2,000 com­pen­sa­tion for pro­vid­ing de­fec­tive goods caus­ing avoid­able ha­rass­ment. You may also go to the dis­trict con­sumer re­dres­sal fo­rum for nec­es­sary re­lief.

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