Consumer Voice

COMPARATIV­E STUDY: BFSI

Read (and Re-Read) the Fine Print

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Buying a Car through Bank Loan?

Read (and Re-Read) the Fine Print

Car loans are a dime a dozen. Almost every bank wants you to take your car loan from them, applying their persuasive power through advertisin­g in the various mass media. Low interest rates, flexible repayment terms, low monthly payments, instant approval – they all claim to have a USP. Somewhere a particular bank announces through ‘jingles’ in a TV ad a ‘car loan mela’ for a particular period, especially during the festive season. Another bank may have tieups with car dealers/manufactur­ers wherein consumers get a cash discount if they avail of a bank loan for financing that particular car make. So, in theory any walk-in consumer in a bank has only to state their requiremen­t and submit proof of income and car invoice. The question is: which bank may you approach, keeping in mind the deal that works best for your budget and expectatio­ns? the most important variables based on consumer perception, we identified eight product attributes – including maximum loan, rate of interest and time taken for sanction – assigning a total of 80 points. The rest 20 points were assigned towards consumer feedback.

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