CONSUMER COMPLAINT

I am getting harassment calls from bank’s recovery agents who claim that I defaulted on a credit card in 2005. However, I am not aware of any such card and asked them to send me the details. Instead of sharing details, they started calling at my office, on my home phone as well as on my mobile, and they speak in uncivilized and filthy language. They said they would not call only if I agreed to pay them the amount. I am feeling harassed and humiliated and have already reported the matter to police. It is my fundamental right to protect my respect and dignity and I hope the bank will also take necessary action. Asha Ahuja You have taken the right action by reporting the matter to the police and the bank because after nine years the bank cannot compel you to make any payment without disclosing the details of the default. You can also write to the bank requesting them to ask their recovery agents to stop making any calls to you; you may let them know that otherwise you will file a complaint with the district consumer forum for compensation for harassment and causing mental tension.