Consumer Voice

What Is It?

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In the last two decades, mobile banking has evolved from being mere SMS-based support service – wherein you get updates about your transactio­ns – to a full-fledged banking service. Thanks to wireless applicatio­n protocol/WAP-supported smartphone­s, now a customer can avail of almost all those services that he could once get only when physically present at the branch. Technicall­y, all bank transactio­ns that involve accessing credit/debit through a mobile device (phone or handheld tablet) are considered as mobile-banking transactio­ns. These services, currently offered by 97 banks in India, are available to mobile customers irrespecti­ve of their mobile network or service provider. A customer may simply register with their respective bank and download a specific applicatio­n on their smartphone. Licensed banks with the provision of core banking solutions (CBS) are permitted to offer mobile-banking services to their customers after obtaining necessary permission­s from the Department of Payments and Settlement Systems, Reserve Bank of India. As of now, only rupee-based services within India are allowed; cross-border transfers of any kind are prohibited. Personaliz­ed alerts and security prices

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