I had approached Bank of India (BOI) for a housing loan, and they verbally agreed to sanction it after going through my financials. They then told me to get a 'valuation' and 'legal opinion report' done for the property on which housing loan was to be availed. I got the same done from their valuer and advocate on the approved panel. The same cost me Rs 3,000 and Rs 3,500, respectively. However, after all of this was done, they verbally rejected my loan application stating that my credit score was below a certain level. It was neither told to me in the beginning nor is it mentioned anywhere in the loan application that there is a particular level of credit score to be fulfilled. The valuation and legal opinion report are addressed in the name of BOI, therefore I cannot use it elsewhere. Also, it is not necessary that the same advocate and valuer be on the approved panel of other banks. Further, the bank has rejected my letter in writing with the same reason till date. I want to know who is responsible for my loss of Rs 6,500. Am I not eligible for a refund of this from BOI? A bank is the custodian of not only public monies but also public interest. They can always advise the customer to take a CIBIL report themselves (which costs Rs 470 only) and if the score is not at par with the requirements of that bank, the customer can always go to another bank, and keep doing this till he finds a bank that is comfortable with the score reflected in the report. Would not that be fair to the customer and the bank also? KA Kulkarni You may send a complaint to the customer care of BOI stating that due to their misinformation you have taken valuation report and legal opinion and incurred an expense of Rs 6,500, which they are obliged to reimburse to you, failing which you may report to the higher authority and a consumer forum.