Upon taking up the matter with eBay customer care, they resolved the matter and we received a mail from the complainant stating that the money had been refunded. We received an appreciation letter from the complainant. Consumer Voice appreciates such encouragement from consumers and is committed to their empowerment. Note: Great customer support is always a plus point. Even if the product/service is not that great, great customer support can win over people. Customer care is a crucial element of business success. Every contact your customer has with your business is an opportunity for you to improve your reputation with them and increase the likelihood of further sales.