Consumer Voice - - Readers’ Page -

I bought a Mi­cro­max phone in June 2014. Its screen stopped work­ing within a week and I gave the phone to the au­tho­rized ser­vice cen­tre and re­ceived its job sheet. I later spoke to cus­tomer care and found out that if any fault was found within seven days of buy­ing, the phone would be re­placed. How­ever, the ser­vice cen­tre did not in­form me of the same. In fact, it’s been three months now that I have been fol­low­ing up for my phone – leave alone the new, even the one given for re­pair is yet to come back. Jawa­har Singh It is sur­pris­ing that Mi­cro­max is not in­form­ing con­sumers about the sale con­di­tions in clear terms. The com­pany must note that if it can­not re­solve the is­sue, the con­sumer has ev­ery right to sue them in con­sumer fo­rum, wherein the com­pany may have to pay heavy dam­ages.

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