I bought a Micromax phone in June 2014. Its screen stopped working within a week and I gave the phone to the authorized service centre and received its job sheet. I later spoke to customer care and found out that if any fault was found within seven days of buying, the phone would be replaced. However, the service centre did not inform me of the same. In fact, it’s been three months now that I have been following up for my phone – leave alone the new, even the one given for repair is yet to come back. Jawahar Singh It is surprising that Micromax is not informing consumers about the sale conditions in clear terms. The company must note that if it cannot resolve the issue, the consumer has every right to sue them in consumer forum, wherein the company may have to pay heavy damages.