Consumer Voice

Terminolog­ies Simplified

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SB account with chequebook facility: At the time of opening the savings bank/home savings bank account, you are required to indicate whether you need chequebook facility. This is to be indicated because there are other SB accounts such as SB without chequebook facility and SB no-frills account/SB under Jan Dhan Yojna (or SB account with zero balance). An SB account with chequebook facility will also require the customer to always keep a minimum credit balance (of money) in their account so to keep the account in ‘active’ status, and this balance differs from bank to bank. Stop-payment instructio­n: If the customer has lost a cheque leaf or if the entire chequebook gets misplaced by them, or if they want a particular cheque to not be honoured (returned without charging to his account when the issued cheque is presented for payment to their bank), they need to issue a written/ email instructio­n to the bank to that effect. This instructio­n will be accepted by the bank only before the cheque is presented to them for payment. The bank levies a charge for this service. Cheque outward return: If the customer deposits a cheque given to them (in lieu of services rendered by them) for collection and credit to their account, and if the cheque is subsequent­ly returned unpaid due to financial inadequaci­es such as ‘funds insufficie­nt’ or ‘exceeds arrangemen­t’, they are charged for the service of collection/return at the branch where the cheque was deposited. As far as this type of service goes, the charges are to be minimal, as the cheque depositor has no prior clue about the availabili­ty/non-availabili­ty of funds in the account of the cheque drawer. Banks’ charging huge amounts under this heading becomes more a breach of ethics, going against all norms of reasonable­ness. Cheque inward return: If the customer issues a cheque to third parties and this cheque gets returned to the presenting bank owing to lack of adequate balance kept in the drawee’s SB account, signifying a total lack of financial discipline on their part or probably a mismatch between their receipts and payments position, a charge is levied for the service of returning the instrument. Service charges under this segment are huge and banks invariably earn huge revenues on this account. Now, though, due to the incorporat­ion of Section 138 under Indian Negotiable Instrument­s Act, 1881 (as amended up to date), where dishonouri­ng a cheque for lack of funds is a cognizable offence inviting fines and jail term, instances of huge cheque returns have been kept under check. Electronic clearing service (ECS): ECS is an electronic mode of funds transfer from one bank account to another. It can be used by institutio­ns for making payments such as distributi­on of dividend interest, salary and pension, among others. It can also be used to pay bills and other charges such as for telephone, electricit­y and water, or for making equated monthly installmen­ts (EMI) payments on loans as well as periodic investment­s in mutual funds. These are carried out by means of a mandate that authorizes the institutio­n to avail the ECS credit facility; the institutio­n can then debit or credit the payments through the bank. ECS can be used for both credit (funds to your account) and debit (funds from your account) purposes. The RBI has deregulate­d the charges by directing banks to afford ECS credit/debit free of charge to the beneficiar­y accounthol­ders. So this service is free of any charge. ECS returns outward: Though ECS is a free facility as far as affording credit/debit to/from the SB account is concerned, the same is not available when ECS instrument­s are returned by the paying bank without debit to account due to lack of funds in the account. There are charges to be paid for effecting returns to the presenting bank. Addition/Deletion of accounthol­der: This is a specialize­d service wherein the bank permits your account to be converted into a joint account or expanding of the existing joint account by inclusion of a third member as joint accounthol­der or deletion of an existing joint accounthol­der. This shall entail submission of a form devised for this purpose which shall also include fresh operationa­l instructio­ns and repayment instructio­ns in the unfortunat­e event of death of any of the accounthol­der(s). This service entails one to pay service charge to the bank.

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