COMPLAINT

Last month I went to the Vodafone store in South Extension, Delhi, to convert my number to prepaid. However, my request was declined. I was told to come with the request either a day before the bill was generated or on the bill date itself. In the meantime, I placed a request to cancel my 3G connection. However, I had a change of mind and made a request to cancel my ‘stop 3G’ request. When I went to the store again (a day before the billing day as suggested) to migrate my number to prepaid, I was asked to come back later as I was not carrying my photograph. I requested the staff to initiate the request, but they refused to do so. Does that mean I will have to wait for another billing cycle to be over for the conversion to happen? Couldn’t the staff initiate the request and wait for the photo? Is there a remedy under Consumer Protection Act to deal with such matters?

Devi Prasad Bhattacharya It is rather surprising that an organization of repute is forcing the consumer to approach us. Being a registered CAG with TRAI, we have requested the company to be more receptive to their consumers in solving their requests and to not harass them for petty matters.