Consumer Voice - - Readers’ Page -

I am a Video­con d2h cus­tomer and had com­plained about a prob­lem in our TV that has a built-in set-top box. The com­pany did not send any engi­neer but tele­phoned us say­ing that the TV’s PCB (moth­er­board) would be changed. Af­ter tak­ing their own time, the com­pany changed the moth­er­board and charged Rs 3,100 for the same. How­ever, the prob­lem con­tin­ued and thereon many engi­neers vis­ited but could not re­solve the prob­lem. They even took the TV to their ser­vice cen­tre and re­turned the same af­ter sup­pos­edly re­pair­ing the same, but the prob­lem per­sisted. At present the com­pany is not en­ter­tain­ing our calls, while their rep­re­sen­ta­tives talk in a rude and rough man­ner. Shashikant Ya­dav Voice had writ­ten to the com­pany stat­ing that de­spite sev­eral re­pairs the TV set was not func­tion­ing prop­erly. Hence, the com­plainant con­sumer is jus­ti­fied in de­mand­ing re­fund of the cost or re­place­ment of the TV set it­self. We hope that the com­pany will take con­sumer-friendly ac­tion.

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