RBI stipulates conditions for ‘cash withdrawal’ at point of sale (POS)

a) This facility is available only against debit cards issued in India. b) The maximum amount that can be withdrawn at POS terminals is fixed at Rs 1,000 per day (this has

been enhanced to Rs 2,000 to certain categorised cities as per recent RBI guidelines). c) This facility may be made available at any merchant establishment designated by the bank after a

process of due diligence. d) The facility is available irrespective of whether the cardholder makes a purchase or not. e) In case the facility is being availed along with the purchase of merchandise, the receipt generated

shall separately indicate the amount of cash withdrawn. f) In order to bring transparency in the charge structure, banks have been advised that customer charges

levied, if any, should not exceed one per cent of the transaction amount. g) All merchant establishments where this facility has been activated should display/indicate clearly the

availability of cash withdrawal along with the charges, if any, payable by customers. h) Banks offering this facility shall put in place a proper customer redressal mechanism. Complaints in

this regard will fall within the ambit of the Banking Ombudsman Scheme. i) Banks offering this facility shall on approval by their respective boards obtain one-time permission of Department of Banking Operations and Development, Reserve Bank of India, under Section 23 of Banking Regulation Act, 1949.