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mis­treat­ment. Mi­hir De­sai We have al­ready taken up this mat­ter with Air­tel. Their ac­tion shows their ca­sual ap­proach. The con­sumer is jus­ti­fied in de­mand­ing com­pen­sa­tion for in­or­di­nate de­lay and loss of time. Air­tel may con­sider the mat­ter. If the com­pany does not re­spond in time, the con­sumer has a right to ap­peal at the lo­cal district con­sumer fo­rum.

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