Forum may dismiss complaint

Time and again, through this column, we have underlined the fact that consumer forums are to protect the rights of the consumer and they go to great lengths in ensuring that the consumer is not being misguided, fooled or cheated by commercial entities. However, sometimes, consumers try to take advantage of this consumer-friendly stance of the forums and file complaints that do not justify their demands. Some of the common complaints are against finance companies, insurance companies, mutual fund investments and post office investments wherein the consumer firstly agrees to all conditions of the concerned organisation and then moves court in denial. In such cases, the forums takes a strict stance and do not allow complainants to waste the forums’ time.

Dr Prem Lata, Consumer Awakening Former Member, CDRF-Delhi