Fo­rum may dis­miss com­plaint

Consumer Voice - - Legal Matters -

Time and again, through this col­umn, we have un­der­lined the fact that con­sumer fo­rums are to pro­tect the rights of the con­sumer and they go to great lengths in en­sur­ing that the con­sumer is not be­ing mis­guided, fooled or cheated by com­mer­cial en­ti­ties. How­ever, some­times, con­sumers try to take ad­van­tage of this con­sumer-friendly stance of the fo­rums and file com­plaints that do not jus­tify their de­mands. Some of the com­mon com­plaints are against fi­nance com­pa­nies, in­surance com­pa­nies, mu­tual fund in­vest­ments and post of­fice in­vest­ments wherein the con­sumer firstly agrees to all con­di­tions of the con­cerned or­gan­i­sa­tion and then moves court in de­nial. In such cases, the fo­rums takes a strict stance and do not al­low com­plainants to waste the fo­rums’ time.

Dr Prem Lata, Con­sumer Awak­en­ing Former Mem­ber, CDRF-Delhi

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