Consumer Voice

Practical lessons to learn from Sushila Devi’s case

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1. While you must check the cylinder for its weight, spend an extra minute in checking the gas cylinder for

any leakage. Do that in the presence of the supplier’s representa­tive. 2. Cylinders also have an expiry date. It is marked under the ring on the top of the cylinder, and you must

check that. Cylinder used after the expiry date are prone to leakage. 3. You could be an expert in installing the cylinder with the stove, but it will be a good idea to let the supplier do it for you. In case an accident happens during the process, their insurance company will be liable to compensate. If you cannot prove your claim before the commission­s or courts, you could be wasting your time. Be sure of enough evidence and witnesses before challengin­g the lower commission’s verdict. Get right advice and seek support from organisati­ons that work towards consumer protection. 5. Apart from everything else, you must keep checking for smell of gas in the house, leaking gas pipes and burners, and must turn off the knob above the cylinder as a safety precaution. None of you wish to see fire at home; justice in courts, etc., is secondary. 4.

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