Consumer Voice - - The New Consumer Protection Law -

The Con­sumer Pro­tec­tion Act 1986 was a byprod­uct of the po­lit­i­cal ac­tion by Prime Min­is­ter Ra­jiv Gandhi’s govern­ment to move to­wards a mar­ket-driven econ­omy where ‘con­sumer was king’, as against the legacy of a so­cial­ist econ­omy marked by state con­trol of in­dus­try. The Con­sumer Pro­tec­tion Bill 1986 was pre­pared by the union min­istry for civil supplies, then headed by KPN Singh Deo, and even­tu­ally steered in Par­lia­ment by Union Min­is­ter HKL Bha­gat. The day the bill was passed with sup­port from all sides of the aisle in Par­lia­ment in De­cem­ber 1986 is cel­e­brated as Na­tional Con­sumer Day in In­dia.

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