Govt an­nounces toll-free num­ber for postal com­plaints

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The govern­ment has launched toll-free num­ber 1924 to regis­ter postal com­plaints, nearly a month af­ter in­tro­duc­ing Twit­ter Sewa for re­dres­sal of tele­com and postal griev­ances.

“Prime Min­is­ter has asked all de­part­ments to set up and strengthen pub­lic griev­ances re­dres­sal sys­tems. Mov­ing on these lines, we started Twit­ter Sewa on Au­gust 2 and now we have is­sued a toll-free num­ber, 1924, to ad­dress postal com­plaints,” Com­mu­ni­ca­tions Min­is­ter Manoj Sinha said af­ter in­au­gu­rat­ing the ser­vice.

The ser­vice will ini­tially be op­er­a­tional for 12 hours on work­ing days be­tween 0800 hrs and 2000 hrs. Sinha said the com­plaints will be ad­dressed in 24 hours un­less they are re­lated to pol­icy mat­ters.

“The ser­vice has been started ini­tially in three lan­guages — Hindi, English, Malay­alam — and grad­u­ally we will start ser­vices in all sched­uled lan­guages,” he added.

“In three months we will start pro­vid­ing ser­vices in all lan­guages. Mean­while, we will di­rect calls re­ceived in any other lan­guage to the con­cerned cir­cle. If re­quired, we will also ex­pand op­er­at­ing hours from 12 to 24,” DoP Sec­re­tary BV Sud­hakar said.

The DoP will set up a nodal of­fi­cer in all postal cir­cles to han­dle pub­lic com­plaints. The com­plaints re­ceived on the toll-free num­ber will be reg­is­tered in a Com­put­erised Cus­tomer Care (CCC) Cen­tre por­tal by the op­er­a­tors at the Dak Bhawan, and the 11-digit ticket num­ber will be pro­vided to the com­plainants.

In­sur­ance com­pany or­dered to pay Rs 1.26 lakh to mill owner

The Dehradun Dis­trict Con­sumer Re­dres­sal Fo­rum has or­dered Na­tional In­sur­ance Com­pany Lim­ited to pay prop­erty dam­age in­sur­ance claim of Rs 1.26 lakh to a con­sumer and im­posed a fine of Rs 15,000 on the com­pany for fail­ure to set­tle the claim and caus­ing men­tal agony to the lit­i­gant.

The lit­i­gant Atar Singh Chauhan, res­i­dent of Kunj Vi­har in Ajabpur, stated that he had taken a oneyear pol­icy, valid from 21 Septem­ber 2010 to 21 Septem­ber 2011, to pro­tect his wa­ter mill against nat­u­ral dis­as­ters like flood, land­slide and earth­quake.

Ac­cord­ing to the lit­i­gant, heavy rain­fall in Tehri dis­trict led to a flood-like sit­u­a­tion in the river on 16 Au­gust 2011. The rain­fall dam­aged the north-side wall of the stor­age tank and ru­ined other sides of the wind­mill sit­u­ated in Dang vil­lage. There­after, Chauhan sent a no­tice to the in­sur­ance com­pany to set­tle the claim af­ter con­tact­ing a con­struc­tion firm that es­ti­mated to­tal dam­ages to the tune of Rs 703,500.

Chauhan said that he ap­proached the fo­rum af­ter the claim was not set­tled. In its de­fence, the com­pany said be­fore the court that the case could not be set­tled be­cause the lit­i­gant did not sup­port the sur­veyor ap­pointed by the com­pany to es­ti­mate the losses. Coun­ter­ing the in­sur­ance com­pany’s claim, Chauhan pre­sented a cer­tifi­cate signed by the vil­lage head claim­ing that flood in the river dam­aged his wa­ter mill.

The con­sumer fo­rum presided by Bal­bir Prasad and mem­ber Alka Negi or­dered the in­sur­ance com­pany to deduct 10 per cent as de­pre­ci­a­tion and pay the re­main­ing amount of Rs 1.26 lakh as to­tal com­pen­sa­tion to the com­plainant within the next 30 days. Be­sides, an ad­di­tional sum of Rs 9,000 was also asked to be given to the con­sumer against lit­i­ga­tion ex­penses.

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