LEGAL MATTERS

Are Your ATM Transactions Safe?

Automatic teller machines (ATM) across the country are going through a shock right now. First they got a two-day break and then were put through this unending cycle of getting loaded and dispensing cash until the last note. In the last couple of weeks, ATMs have become the lifeline for people who need to deal in cash on an everyday basis. However, is it safe to use ATMs on a regular basis? Do banks cooperate and help in case you lose money due to some or the other technical snag (connection loss, software error, stuck notes, etc.)? Also, can you seek the consumer forum’s help in case of a conflict? These and more such questions concern almost each one of you.

Dr Prem Lata, Consumer Awakening Former Member, CDRF-Delhi