Cases where Forums May Not Be of Help
There can be many situations where fraudulent transactions happen because of your carelessness; the bank may not be at fault. In such cases, the consumer forum cannot help and you will have to find alternative methods like pursuing a police investigation.
a) One such case is of Sunita. She had an ATM card that was not used for many days and one day she found out that Rs 20,000 had been debited from her account through ATM. After reviewing the CCTV footage, it was revealed that one of her office colleagues had stolen her ATM card from her purse and after withdrawing the amount slipped the card back into the purse, all within half an hour. The