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Car safety ini­tia­tive

As part of their on­go­ing ‘car safety’ ini­tia­tive in In­dia, the Con­sumer Voice team or­gan­ised work­shops at Ranchi (Jhark­hand) on 10 Au­gust and at Patna (Bi­har) on 11 Au­gust, in col­lab­o­ra­tion with state part­ner Janaki Foun­da­tion. The main pur­pose of the work­shops was to gen­er­ate aware­ness among con­sumers on var­i­ous safety fea­tures of cars as well as Bharat New Ve­hi­cle Safety As­sess­ment Pro­gramme, in ad­di­tion to spread­ing the mes­sage that safer cars are needed on In­dian roads to save pre­cious lives.

In both the work­shops, au­thor­i­ties from var­i­ous fields such as au­to­mo­bile and in­sur­ance com­pa­nies, gov­ern­ment au­thor­i­ties and other tech­ni­cal ex­perts shared their thoughts on the sub­ject mat­ter. A short film on car safety was also shown. Par­tic­i­pants had their ques­tions on var­i­ous safety as­pects an­swered by the ex­perts.

Road safety ini­tia­tive

Con­sumer Voice COO Ashim Sanyal rep­re­sented the team in the Global Road Safety Lead­er­ship Course or­gan­ised by Global Road Safety Part­ner­ship in col­lab­o­ra­tion with John Hop­kins Univer­sity, at Bal­ti­more, US. The three-week course was aimed at build­ing lead­er­ship ca­pac­ity to de­sign, ad­vo­cate for and im­ple­ment ef­fec­tive road safety pro­grammes and poli­cies. Rep­re­sen­ta­tives from 20 coun­tries par­tic­i­pated in the course.

Dig­i­tal lit­er­acy ini­tia­tive

As part of their on­go­ing ‘dig­i­tal lit­er­acy’ ini­tia­tive, Con­sumer Voice or­gan­ised an in­ter­ac­tive workshop at River­side Club, Mayur Vi­har Phase-1 Ex­ten­sion, New Delhi, on 19 Au­gust. The main pur­pose of the workshop was to help con­sumers be­come dig­i­tally lit­er­ate and gain the con­fi­dence to join the dig­i­tal econ­omy and so­ci­ety. Var­i­ous as­pects such as a dig­i­tal ac­ces­si­bil­ity, plat­forms avail­able for dig­i­tal trans­ac­tions and ser­vices, safety tips while us­ing dig­i­tal plat­forms, how to en­sure dig­i­tal se­cu­rity and privacy, con­sumers’ rights and avail­able re­dres­sal av­enues were cov­ered in the work­shops.

Con­sumer Con­ver­sa­tion Se­ries: Tele­com ser­vices

As part of the on­go­ing monthly Con­sumer Con­ver­sa­tion Se­ries, Con­sumer Voice or­gan­ised a sem­i­nar on the topic ‘The Fu­ture of Con­sumers in this Tele­com Era’ on 18 Au­gust 2017, at Gul­mo­har Hall, In­dia Habi­tat Cen­tre, New Delhi. COO Ashim Sanyal of Con­sumer Voice ex­plained that along with the huge growth in tele­com, cases of not de­liv­er­ing promised ser­vices were also on the rise. Most con­sumers feel powerless faced with the big mar­ket play­ers and pre­fer to ad­just to the poor qual­ity of ser­vices. He­mant Upad­hyay, se­nior ex­pert-IT, Con­sumer Voice, high­lighted the state of the in­dus­try, the pre­vail­ing prob­lems and the grievance re­dres­sal mech­a­nism. Ma­hesh Up­pal, di­rec­tor, ComFirst In­dia, sum­marised his ex­pe­ri­ences in the in­dus­try.

A di­verse au­di­ence com­pris­ing of par­tic­i­pants from dif­fer­ent back­grounds asked ques­tions to the ex­perts on as­pects of prob­lem­atic tele­com ser­vices and ex­pressed in­ter­est in more in­for­ma­tion that would help them learn about their rights.

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