How to Get What You Want at the Sa­lon

Beauty treat­ment gone bad? Suf­fer in si­lence and you’ll end up a sucker. Here’s how to deal with the five trick­i­est char­ac­ters at the sa­lon or spa.

Cosmopolitan (India) - - CONTENTS -


O.P.I Vamp­s­ter­dam or M.A.C Proenza Schouler in Day­light? With a testy nail tech breath­ing down your neck, you feel pres­sured to grab a trendy green and con­vince yourself that you love it. (You hate it.)

What to say Noth­ing. Stay strong, and take your sweet time, says Jin Soon Choi, owner of Jin Soon Hand and Foot Spas. Tip: go in with bare nails, and test out a few shades be­fore the mani be­gins.


As soon as the lights go down, this fa­cial­ist or masseuse wants to know your life story.

What to say

At the first sign of con­ver­sa­tion: “Just a warn­ing, I may fall asleep. I’ve been so look­ing for­ward to some quiet time.” Or, if you need, pull the syn­drome card—say you have a split­ting mi­graine.


Has this per­son ac­tu­ally done this be­fore? You could give yourself a bet­ter mani/wax/dye job—for free!

What to say

“Sorry, but I’m in a rush. Is there some­one who can do this faster?” says Cindy Barshop, founder of Com­pletely Bare spas. De­nied? Tell a man­ager the treat­ment feels a lit­tle off, or ask for a re­fund.


You said ‘long lay­ers’ but left with The Rachel.

What to say First, try not to freak (see box be­low), then ask for a fix. “A good stylist will do any­thing to cor­rect the dam­age,” says celeb colourist Rita Hazan. If the so­lu­tion re­quires a to­tal over­haul, don’t leave with­out a credit slip.


Your hair’s not even dry, and your stylist has र 5,000 worth of stuff wait­ing at the counter.

What to say

“Thanks, but I love what I’m cur­rently us­ing.” Or say it’s not in your budget— people get funny about money.

I guess I can live with this…?

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