George Alexander Muthoot
per cent VAT in other states. For gold ornaments, most of the jewellers in Kerala are paying VAT at 1.50 per cent under compounding system. Hence, the price of gold ornaments is poised for an increase throughout the country.
How is Muthoot embracing digitisation?
The transformation to digitisation started a few years back and the pace has increased drastically in the last two years. As a result, every aspect of our business functions and operations is now almost completely digitised. An enhancement to this is a continuous process.
Customer-focused digitisation was the company’s motto from Day-1 and, as a result, we have a complete web and mobile solution for our customers' convenience, which is enhanced almost on a daily basis. Hence, we are able to communicate and connect effectively with our customers and this digital strategy is enabling us to bridge the gap in reaching out to new target segments faster than ever before.
Spend on digitisation is need-based, which is current and future envisaged. We leave no stone unturned to ensure the best possible user experience to maintain and increase our high level of customer satisfaction.
What trend do you see in Gross NPAS and Net NPAS for Muthoot Finance in the upcoming quarters?
Asset quality has never been a concern for the company as the loans have 100